Back to all case studies

Real Estate / Residential

Helping Couples Discover What They Really Want in a Home

Couples often entered the home search misaligned on priorities. We created an onboarding experience that surfaces alignments and divergences before the first showing.

The Challenge

Partners rarely articulated their actual priorities, so disagreements surfaced mid-search when emotions were already high.

Agents guessed at what would resonate, wasting time on showings that missed the mark.

Deals fell apart late when underlying misalignments finally surfaced.

What We Built

A structured discovery experience that guides each partner through stories, prompts, and rating exercises individually.

A comparison view that highlights where priorities align and where they diverge, turning friction into collaboration.

Agent insights that capture unspoken preferences so every showing map aligns with what truly matters.

The Transformation

Before

  • Couples were unclear on their own priorities.
  • Misalignments surfaced mid-search, causing friction.
  • Agents guessed at what would resonate.
  • Wasted time on showings that missed the mark.
  • Deals lost to late-stage disagreements.

After

  • Both partners articulate priorities before search begins.
  • Alignments and divergences visible from day one.
  • Agent understands unspoken preferences and concerns.
  • Showings targeted to what actually matters.
  • Smoother transactions with fewer surprises.

Results

  • 30% reduction in showings per successful transaction.
  • Client satisfaction score improved by 10%.
  • Average time to close reduced by 4 days.
  • Fewer deals lost to late-stage disagreements.
  • Referral rate increased by 40%.

Why It Worked

We surfaced the emotional and practical priorities that typically stay unspoken until it's too late.

By starting with alignment, every downstream interaction—from listings to negotiations—benefits.

Ready to build?

Custom solutions for a complex world.

If you see your challenges in this story, let's talk about a tailored solution for your organization.